Privacy Policy

Last Updated: 1 January 2024

FreightLinkr Hotel & Resort ("FreightLinkr", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of personal information:

Identity Information: Full name, date of birth, nationality, passport or government ID details (for registration purposes).
Contact Information: Email address, telephone number, postal address.
Reservation Information: Check-in and check-out dates, room preferences, dining bookings, special requests.
Payment Information: Credit or debit card details, billing address. Note: full card details are processed by secure third-party payment processors and are not stored on our servers.
Technical Information: IP address, browser type and version, operating system, referring pages, and website usage data.
Communications: Records of correspondence when you contact us via email, phone, or our contact form.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your reservations and bookings;
To provide you with our hotel, dining, spa, and entertainment services;
To verify your age and eligibility to access certain facilities (18+ policy);
To process payments and prevent fraudulent transactions;
To communicate with you regarding your stay, requests, or enquiries;
To send you relevant promotional communications, where you have consented;
To improve our website and services through analytics and feedback;
To comply with our legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Performance of a contract — when processing is necessary to fulfil your booking or reservation;
Legitimate interests — for improving our services, fraud prevention, and security;
Consent — for marketing communications and optional cookies;
Legal obligation — to comply with applicable laws and regulations.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your data with:

Service providers who assist us in operating our website and delivering our services (e.g., payment processors, email providers, IT suppliers);
Professional advisers including lawyers and accountants, where necessary;
Law enforcement or regulatory authorities where required by law.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Reservation records are typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights:

Right to access — to obtain a copy of your personal data;
Right to rectification — to correct inaccurate or incomplete data;
Right to erasure — to request deletion of your personal data;
Right to restriction — to limit how we process your data;
Right to data portability — to receive your data in a portable format;
Right to object — to object to certain types of processing.

To exercise any of these rights, please contact us at supp@freightlinkr.com.

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

10. Contact

For privacy-related enquiries, please contact us at:

FreightLinkr Hotel & Resort
1420 Grand Boulevard, Harborview District
Miami, FL 33132, USA
Email: supp@freightlinkr.com
Phone: +1 (305) 947-1200

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